Terms of Use

Pricing and Quotes

Flat-Rate Pricing

We offer flat-rate pricing to provide an upfront cleaning quote for your home. Our estimates are based on your home's square footage and any add-on services you select. We use these details to calculate the estimated cleaning time and generate your quote.

Since 2005, we've cleaned over 300,000 homes, so you can trust that our estimates are accurate and reliable.

Changes to Your Quote or Pricing - Additional cleaning time needed

If we are unable to complete your cleaning within the estimated time we will contact you.

You will have two options:

  • Approve additional cleaning time billed at our standard hourly rate (calculated by the minute), or
  • Specify your priority areas to be completed within the original timeframe.

General Price Increases

To maintain the highest quality service, we periodically review our pricing. If necessary, we may implement a general price increase due to inflation or other economic factors. This allows us to:

  • Hire and retain top-quality housekeepers
  • Purchase and use the best cleaning products and supplies

We will notify you in advance of any pricing adjustments.


Rescheduling and Cancellations

We understand that plans can change. Please notify us by 4 P.M. the day before your scheduled visit if you need to reschedule or cancel.

  • No Fee: If you notify us before 4 PM the day prior.
  • $40 Late Cancellation Fee: If you cancel after 4 P.M. the day before your visit.

Satisfaction Guarantee

Your satisfaction is our top priority. If anything is missed or you are not fully satisfied, we will return the same day or the next day to address any concerns at no additional charge.


Employee Safety and Comfort

All MoreHands employees have the right to discontinue work if they feel unsafe or uncomfortable in a home. We will inform you if work must be discontinued and discuss potential next steps.


Limitations on Services

For safety and insurance reasons, the following services are not included:

  • Areas higher than the second step of a step ladder
  • Chandelier cleaning
  • Removal of mold, bodily fluids, pet waste, or vomit
  • Cleaning light bulbs
  • Removal of excessive trash or clutter
  • Changing bunk bed linens

Stopping Recurring Service

You may cancel your recurring service at any time by phone, text, or email.

There are no long-term contracts. However, if you cancel before your second scheduled cleaning, an $89 charge will apply. This charge aligns more or less with the rate of a one time only service.

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Best of Austin Winner 2019 Best of Austin Winner 2021